Sales Associate

October 27, 2026

Salary: $24-$27 per hour + 3% commission

Sales Associate — Full-Time
Department: Retail
Location: Madison Avenue, New York, NY
Employment Type: Full-Time, On-Site
Reports To: Store Director / Store Management

Role Description
MILLY is seeking passionate, motivated, and results-driven Sales Associates to join our team at our new Madison Avenue location in New York City.
The Sales Associate will be responsible for delivering exceptional client experiences, building meaningful relationships, and consistently achieving individual and store sales objectives.
The ideal candidate possesses a strong passion for fashion, a client-centric mindset, and the ability to create personalized shopping experiences through expert styling, product knowledge, relationship building, and preferably holds a client book.

As a MILLY brand ambassador, the Sales Associate will play an essential role in introducing the brand and its collections to clients, developing a loyal clientele, and contributing to the overall success of the store. This is an exciting opportunity for individuals who are entrepreneurial, motivated by results, and eager to grow within a New York-based fashion brand.

Key Responsibilities:

Sales Performance & Business Development
Consistently achieve and exceed individual sales goals while contributing to overall store performance.
Demonstrate a strong understanding of key performance indicators (KPIs), including conversion, average dollar transaction (ADT), units per transaction (UPT), and client retention.
Take ownership of individual business performance by proactively identifying opportunities to drive sales and maximize productivity.
Utilize strong styling skills and product knowledge to build complete looks, recommend complementary merchandise, and maximize add-on opportunities.
Remain informed of daily, weekly, and monthly sales objectives and actively contribute to achieving store targets.
Demonstrate an entrepreneurial mindset and a proactive approach to business development.

Client Experience & Relationship Development
Deliver an elevated, personalized shopping experience that reflects MILLY’s brand identity and service standards.
Build and maintain a strong personal client book through consistent outreach, relationship development, and follow-up.
Proactively schedule and execute client appointments to drive repeat business and strengthen client loyalty.
Develop authentic relationships with clients by understanding their individual style, preferences, and lifestyle needs.
Introduce clients to new collections, product launches, and exclusive offerings through personalized communication.
Provide expert styling advice and thoughtful product recommendations with every client engagement.
Create a welcoming, engaging, and memorable in-store environment.
Demonstrate a solution-oriented approach when addressing client needs and concerns, ensuring exceptional service and satisfaction.

Brand Representation & Marketing
Act as a passionate MILLY brand ambassador, consistently representing the brand’s image, values, and aesthetic.
Develop a strong understanding of MILLY’s collections, product details, fit, and styling opportunities.
Actively introduce the brand to new clients while strengthening relationships with existing clientele.
Support in-store events, client activations, and initiatives focused on client acquisition and retention.
Identify opportunities to expand brand awareness through client referrals, networking, and community engagement.

Visual Merchandising & Store Operations
Maintain impeccable store presentation, visual merchandising standards, and overall cleanliness.
Ensure merchandise is properly displayed, replenished, organized, and maintained according to brand guidelines.
Support daily operational responsibilities, including inventory management, stock replenishment, product processing, and point-of-sale transactions.
Demonstrate inventory awareness and follow established procedures to support accuracy and loss prevention.
Maintain an organized and welcoming selling environment while adhering to company health and safety standards.
Assist with additional operational tasks and store initiatives as needed.

Teamwork & Culture
Collaborate with store leadership and fellow associates to maintain a positive, supportive, and results-driven team environment.
Actively participate in daily team meetings, training sessions, and business updates.
Demonstrate a willingness to receive feedback, implement coaching, and continuously improve individual performance.
Maintain a high level of professionalism, accountability, and reliability.
Contribute to a culture of teamwork, open communication, and shared success.
Take initiative and demonstrate a genuine interest in professional growth and development within the brand.

Qualifications
Previous experience in luxury, contemporary, premium fashion, or customer-facing retail preferred.
Demonstrated ability to achieve sales goals and deliver exceptional client service.
Strong passion for fashion, styling, and building meaningful client relationships.
Excellent communication, interpersonal, and active listening skills.
Self-motivated, proactive, and comfortable working in a sales-driven environment.
Strong organizational, time management, and problem-solving abilities.
Ability to prioritize responsibilities and manage multiple tasks effectively.
Positive attitude, collaborative mindset, and willingness to learn.
Ability to work independently while contributing to overall team success.
Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Competencies & Skills
Strong selling techniques with an emphasis on client engagement, relationship development, and personalized styling.
Understanding of retail KPIs and the ability to identify opportunities to improve individual performance.
Ability to establish and maintain long-term client relationships through consistent outreach and follow-up.
Strong attention to detail and commitment to elevated presentation standards.
Effective communication skills and the ability to collaborate across all levels of the store team.
Comfortable learning and utilizing point-of-sale systems, clienteling tools, and other retail technology.
Adaptability, initiative, and the ability to thrive in a dynamic retail environment.
Ability to balance multiple priorities while maintaining an exceptional client experience.

Physical Requirements
Maintain a professional appearance consistent with MILLY’s brand and dress code standards.
Ability to stand and move throughout the selling floor for extended periods.
Ability to reach overhead and use a ladder or step stool as needed.
Ability to lift and move merchandise and supplies, with or without reasonable accommodation.
Ability to lift 30lbs-50lbs.

To Apply
Send cover letter and Resume to Sunnya Sultan, Store Director, at Sunnyas@milly.com