Luxury Sales Associate – Madison Avenue Business Improvement District

Madison Avenue Business Improvement District
29 East 61st Street, 3rd Floor
New York, New York 10065
p.212.861.2055

Luxury Sales Associate

April 22nd, 2021   

Website Diptyque

Responsibilities include but are not limited to:

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

Greets and welcomes clients throughout all areas of the store
Connects with clients in a genuine and meaningful way
Provides clients advice and knowledge that they may not have realized they needed
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling

Educates self and client on merchandise, events, promotions, policy and services
Demonstrates expert styling and brand knowledge
Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
Graciously takes returns and offers options based on client’s needs
Takes an omnitude approach to identify and recommend merchandise across all channels
Utilizes selling tools and store technology to sell across all channels effectively
Promotes benefits of the AYS program
Achieves personal sales and boutique KPI goals
Cultivate and grow client base

Cultivates the client relationship through personalized connection
Acquires and builds client base primarily through forming relationships with new clients and maintaining/retaining/building spend of existing clients
Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary
Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence

Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)

Follow and implement company policies and procedures
Completes daily opening/closing checklists
Contribute to team success

Partners with others to provide the best client experience
Actively creates a positive work environment through teamwork and collaboration
Maintains positive working relationships throughout the company.

QUALIFICATIONS:

Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus

Proven ability to drive positive customer experiences that build loyalty and deliver measurable results

Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;

Strong verbal and written communication skills and excellent organizational skills;
Passion for the Beauty and Fragrance Industry;

Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Cover Letter & Resume required.

To apply for this job email your details to lpicciotto@diptyque.us